How we handle your information

Ice Systems Australasia (ABN 45 785 521 757) respects your privacy and is committed to handling personal information in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth). This page explains what information we collect through this website, how we use it, and your rights regarding it.

1. What we collect

We only collect personal information that you choose to provide, primarily through our contact form. This typically includes your name, company name, email address, phone number, and the content of any enquiry you send us.

2. How we use it

Information you submit is used solely to respond to your enquiry, provide quotations, and follow up on equipment, parts or service requests. We do not sell, rent, or trade your personal information. We may retain enquiry records for our internal sales and service history.

3. Who we share it with

Personal information is accessible only to staff and contractors of Ice Systems Australasia who need it to do their job. We may share relevant details with third parties (for example, freight providers or original equipment manufacturers) where necessary to fulfil a request you've made — and only to the extent required.

4. Cookies and analytics

This website does not set tracking cookies or build profiles of individual visitors. We use Cloudflare Web Analytics, a privacy-respecting analytics service that measures aggregate site traffic — page views, referring sites, country and device type — without using cookies, fingerprinting, or storing any data that could be used to identify you personally. The site also loads typefaces from Google Fonts, which does not set cookies in your browser.

5. Storage and security

Enquiry information is delivered to our company email and stored on servers operated by our hosting and email providers. We take reasonable steps to protect personal information from misuse, loss, or unauthorised access.

6. Your rights

You may request access to, correction of, or deletion of personal information we hold about you at any time. To make a request, or to raise a privacy concern, contact us using the details below. We will respond within a reasonable period, generally within 30 days.

7. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of the page indicates when changes were last made.

8. Contact

For privacy enquiries:
Ice Systems Australasia
Unit 1 / 9 Learjet Drive, Caboolture QLD 4510
Email: site@icesystems.com.au
Phone: (07) 5495 1425